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Get Your Local Moment On

We built Curated CT for those of us who value locally made artisan products.

Learn more about us.

We partner with a variety of small, family-owned, or local businesses to bring you a monthly experience we know you'll love.

Learn more about them.

Made in Hartford

Deliveries & Refunds

As Curated CT members, you will receive a box monthly.


We ensure they arrive in one of two ways:

1) we ship it directly to your home; or

2) you pick it up during a Curated CT pickup event.


The default delivery method for Curated CT members is shipping, which we include in the monthly subscriber fees. Each month, you have the opportunity to let us know if you would prefer to pick up your box. As a general rule, we need to know this by the 20th of the month. Should you not express a preference, we will ship it to the address you provided. 


You may direct any questions regarding our delivery methods, shipping options, or pickup events to Donald and Paul at support@curatedct.com. We aim to do the right thing, always. If you suspect anything is wrong or feel unsure about something, we invite you to reach out.


Shipping 

Curated boxes are prepared and delivered once a month. Shipping will be billed at the time of purchase and will continue to be billed monthly for those choosing the subscribe & save option. Shipping times are 1-2 days after we prepare your box and create your shipping label. You will receive a notification when your order has shipped. We currently work with USPS and UPS to ship our boxes.


Domestic Shipping Rates and Estimates 

We offer a $14.95 flat rate shipping option to Connecticut residents in addition to the one-time or monthly subscribe & save membership options. We currently ship within Connecticut and are exploring additional out-of-state options for our members. 


Pickup Event 

You may opt-in to picking up your box during a monthly pickup event. By opting for a pickup event, you will be responsible for picking up your box, and in turn, we will refund your shipping fee. We will process this refund at the time of pickup. If you cannot make the pickup event for any reason, we will ship your box the next day.

 

 

Shipping

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at support@curatedct.com with your name and order number, and we will get to the bottom of it.

When you join Curated CT, you provided a mailing address during the checkout process. This is where we will ship your box.

You can view the address and any other personal information you provided in our online member portal. This is also where you can update your information, for example in the case you have moved. For further questions, contact us at support@curatedct.com.

You can update your mailing address and any other personal information by signing into our online member portal.

For assistance accessing this, please contact us at support@curatedct.com. Further guidance on this feature of our website is forthcoming.

Refunds

Yes, we do offer refunds for those who wish to cancel their one-time order with Curated CT if requested prior to 11:59 pm ET on the 15th of the month—for those who placed their order on or before the 15th of the month.

We place our own orders with our small business partners on the 16th day of each month. At that time, we are committing to them the order quantities of products we need in order to prepare our member boxes each month. It is at this time that your order is locked in.

Should you have any questions or concerns about this, please contact us at support@curatedct.com and either Donald or Paul will be in touch with you. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@curatedct.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Yes, we do offer refunds for those who wish to cancel their subscribe & save orders with Curated CT if requested prior to 11:59 pm ET on the 15th of the month—for those who placed their order on or before the 15th of the month. Reach out to us at support@curatedct.com and Donald or Paul will assist you.

We place our own orders with our small business partners on the 16th day of each month. At that time, we are committing to them the order quantities of products we need in order to prepare our member boxes each month. It is at this time that your order is locked in.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@curatedct.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will issue refunds within 48-hours of delivery on damaged goods. Reach out to us at support@curatedct.com and Donald or Paul will assist you.

Please take photos of the item's condition to assist us in this process. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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